Shipping policy
Shipping Policy
Order Processing
- All orders are processed within 1-3 business days (excluding weekends and holidays).
- You will receive a confirmation email with tracking details once your order has shipped.
Shipping Rates & Delivery Estimates
We offer the following shipping options:
| Shipping Method | Estimated Delivery Time | Cost |
|---|---|---|
| Standard Shipping | 7-10 business days | Free (on orders over $100) |
| Expedited Shipping | 5-7 business days | $7.00 |
| Express Shipping | 3-5 business days | $14.00 |
Note: Delivery times are estimates and may vary due to external factors such as weather, carrier delays, or high order volumes.
International Shipping
We currently do/do not offer international shipping. If available, international orders may take 10-20 business days, depending on location and customs processing.
- Customers are responsible for any customs duties, taxes, or import fees imposed by their country.
- We are not responsible for delays due to customs clearance.
Tracking Your Order
Once your order has shipped, you will receive a tracking number via email. You can track your order [insert tracking link or carrier website].
Shipping Address & Changes
- Please ensure your shipping address is correct at checkout. We cannot guarantee address changes once an order is processed.
- If an incorrect address is provided, the customer is responsible for additional shipping fees.
Lost, Stolen, or Damaged Packages
- We are not responsible for lost or stolen packages marked as delivered. Please check with your local carrier or neighbors.
- If your package arrives damaged, contact us at theaquacoast@gmail.com within 48 hours with photos, and we will assist you in resolving the issue.
Questions?
If you have any questions regarding your shipment, please contact our support team at theaquacoast@gmail.com.